Find answers to frequently asked questions about volunteering and the Volunteer Connect Douglas County online portal.

Frequently Asked Questions

It depends on the opportunity. If there is an age minimum/requirement, it will be listed with the information about the opportunity.

Passwords are case sensitive and must be entered exactly as they were setup. If you forgot your password, select “Forgot Password” on the lower left side of login box and reset your password.

The portal is best viewed in Google Chrome or Mozilla Firefox. If you utilize Internet Explorer as your preferred browser, be sure you have the latest version of Internet Explorer loaded on your computer.

To cancel a registration that you signed up for, login to your profile by selecting ‘Volunteer Login’ on the home page. Select the red ‘cancel’ button next to the opportunity you want to cancel. If there is not a red cancel button next to the opportunity, please utilize the ‘Contact Us’ form from the home page.

The Volunteer Coordinator. To find this information, login to your profile by selecting ‘Volunteer Login’ on the home page, view the opportunity from your list of registrations and look under ‘For More Information’ section.

Opportunities are added daily to the portal, so be sure to check back frequently for new opportunities. If you are not finding an opportunity with the organization you want to volunteer for, please feel free to call the organization directly and speak with the Volunteer Coordinator.

The portal is available for organizations who are members of the Partnership of Douglas County Governments (PDCG) and organizations with approved memberships. For a listing of these organizations, please visit Organization Directory. If you have a specific organization in mind that’s not listed, keep checking as new organizations are joining all the time.

Yes, a reminder email will be sent to you 72 hours and 24 hours in advance of your shift. However, please be sure to mark your calendar and always check your email for updated information.

Community Service Requirements

Yes. The portal administers to all types of volunteer opportunities. However, if you are a court-ordered volunteer, you must make sure the opportunity you are applying for allows court-ordered volunteers to earn community service hours. You will find this information in the detailed description about the opportunity. Upon completion of your hours, an official log of your volunteer hours can be printed and attached to your court or school forms.

There is a 20-hour minimum requirement to volunteer outside of the home and family environment in order to graduate from a Douglas County high school. All hours must be documented legibly and verified by a volunteer coordinator. Volunteer hours are noted on the student’s transcript. Hours for graduation can begin after the successful completion of eighth grade. Douglas County School District (DCSD) recommends completion of the hours by the end of third quarter of a student’s senior year. For a complete list of acceptable and unacceptable volunteering, visit the DCSD website.

Through community service, students are given opportunities to become responsible citizens by helping others while learning selflessness and fostering personal growth. Upon completion of the service, students will reflect on the experience, the impact to their community, and key learnings. With these goals in mind, organizations and the school district request that they work directly with students to arrange volunteering and to answer questions. The community service requirement is the responsibility of the student, not the parents or guardians of the student.

Site Security

Yes, all of your information is safe, secure and protected.

Most organizations or posted volunteer opportunities for minors require parent consent. Your age lets us know what opportunities are available to you, and when we need a guardian/parent consent form completed.

There are some opportunities that may require you to work with children, visit people at their homes, or have access to proprietary information. Each organization determines whether they require a background check to protect their own liability when engaging with volunteers. If you are not comfortable with having a background check performed or sharing personal information, there are numerous volunteer opportunities listed on the portal which do not require a background check.

When you register for an opportunity, your information is seen by the organization that posted the opportunity. Only the organizations you register with are able to view your profile.

Your email and phone numbers will only be used by the organization(s) you have registered with.