Frequently Asked Questions

TrainingManualCapture

Volunteer Training Manual
Click the manual above to review instructions about how to use this website.

Select a category for your question from the list below:

Top 5 Questions
General Questions About the Portal
Getting Started
Community Service Requirements
Removing My Name
Site Security
Help

Top 5 Questions

  • Why should I use the portal?
  • I cannot find how to create a profile. How do I do that?
  • The organization I want to volunteer at is not listed. Why?
  • Why is my password not working?
  • I do not see something that I want to volunteer for. What should I do?

General Questions About the Portal

  • Is there an age minimum to volunteer?
  • Will I receive a reminder email prior to the event I signed up for?
  • Who is the Partnership of Douglas County Governments?
  • Why should I volunteer?

Getting Started

  • I cannot find how to create a profile. How do I do that?
  • Why is my password not working?
  • May I volunteer for more than one agency or event?

Community Service Requirements

  • Does the portal work for court-ordered service? For student hours in need of verification for graduation?
  • As a high school student in Douglas County, how many community service hours must I complete to graduate? What is my timeframe?
  • Why are high school students required to complete community service hours?

Removing My Name

  • How do I delete myself from an opportunity that I signed up for?
  • How do I inactivate my account?

Site Security

  • Is the site secure?
  • Why do you need my date of birth?
  • Why do you need a background check?
  • What is the security of the portal? Who sees the information that I enter?
  • Will my information be shared?

Help

  • How do I obtain customer support?
  • Why does the portal have missing/additional letters or words spelled incorrectly?

Frequently Asked Questions for Organizations